Customer Service FAQ’s

Contact Us

Please feel free to contact us for any reason. We are here to answer your questions regarding fit and construction and will gladly assist you with any information regarding your order.

How Can I Order?

When you’re done shopping, click “Checkout” to place your order. All of the items in your shopping bag appear in your order during checkout. If you don’t want to order all of the items, simply edit your shopping bag. During checkout, you will be asked to provide:

  • The address you want to ship to
  • Your preferred shipping method
  • Your credit card type, number and expiration date

You can order products directly from our web site 24 hours/7 days a week. When placing your order, please make sure you provide your correct billing address for your credit card. If we do not have your credit card billing address your order will be delayed.

Shipping & Delivery

We ship by UPS and US Postal Service.  Rates are determined during the checkout process.

Payment & Pricing

Payments are accepted through PayPal.  You do not need to have a PayPal account to order.All of our pricing and specifications are subject to change without notice.

Colorado Residents will have Sales Tax added to their order.

Warranty & Returns

Our products are covered by a 14 day satisfaction guarantee.  If you are not satisfied with the quality of our products within 14 days of receipt please email us to arrange returning the product.  Once we receive the returned product, we will credit your card for the purchase price of the item.

Privacy & Security

Your privacy as a customer is important to us. We collect only the information that is necessary to process your order and notify you of any changes to your order. We all have concerns about the security of financial information on the internet or anywhere else. If we weren’t confident that your order and personal information could be handled safely, we wouldn’t provide this service.Our web shop is secured by SSL. SSL is the leading standard for encrypting and transmitting sensitive data over the web.  Your personal information you type in is encrypted. Further, you do not provide us with your credit card information as we only accept payments through PayPal, meaning that we never have your credit card information.

We don’t share your information with anyone. We use it only to process your order.

Need More Help? Contact Us

Frequently Asked Questions

How do you ship?

Depending on the type of order and your delivery requirements, we can ship via USPS or UPS.

If we have the items in stock, orders are normally processed the same or next business day, unless we are away on a show, in which case it may take longer. (Contact Us for a shipping time frame)

The value of the order and your requirements will dictate if we require insured shipping to your destination. Please ask.

Please Contact Us with your special shipping needs.

Do you ship international?

Yes, we can ship to most anywhere in the world.

Please Contact Us so we can give you more specifics and a shipping quote to your destination.

Can I buy online?

We now offer online shopping, just select the “Order Now” button on the left navigation area or “Online Shopping” in the top navigation.

For your convenience, we also accept a variety of Payment Methods.

How can I pay?

For your convenience we accept the following payment methods:

* Major credit cards (online, via phone, fax, email or in person).
* Bank draft (ask us for details).
* Money order.
* Check (USA banks only).
* Cash (in person) – please do NOT send cash by mail, we are not responsible for losses.

(All payments are subject to clearance before we ship)

Please Contact Us if you still have questions.

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